Returns & Refunds

Most standard inventory may be returned if it is in original, undamaged condition and includes all materials sent with the order.

• Open editions and limited editions in original condition.
• Framed pieces where the frame, glazing, mat, mounting, and hanging hardware have not been altered.
• Designer figures and collectibles in original box and packaging.
• Signed memorabilia in original protective packaging.
• Artwork with all COA records, provenance notes, blockchain certificate references, NFC materials, labels, and accessories included.

Some items cannot be returned once ordered, prepared, authenticated, framed, transferred, or delivered. If a listing is final sale, that will be stated before purchase.

• Custom-framed works, custom orders, commissions, and special-order pieces sourced for a specific buyer.
• Private-sale items, layaway payments, authentication services, advisory fees, and digital certificate services.
• Items altered after delivery, including cropped, reframed, restored, modified, signed over, separated from certificates, or separated from identifying marks.
• Downloadable content, digital-only records, or blockchain certificate services already delivered.

1. Email info@gauntlet.gallery within 15 calendar days of confirmed delivery. Include your order number, the item title, and whether the return is due to fit, condition, damage, or another issue.
2. Wait for return authorization before shipping anything back. We will confirm eligibility, return address, packaging requirements, and label instructions.
3. Repack the item using the original packaging whenever possible. Include all certificates, labels, hangtags, COA records, NFC materials, and included documentation.
4. Ship with the approved insured UPS or USPS label and keep the receipt until the return is inspected.
5. After receipt, we inspect the piece. If it clears condition review, we issue the refund to the original payment method.

Free return shipping on eligible U.S. orders over $500 (excludes international). For eligible U.S. orders of $500 or less, an $18 return-label fee is deducted from the refund. International return-shipping costs are confirmed when the return is authorized. If a return is due to our error or verified transit damage, we cover the return shipping and insurance.

Return shipments must be insured for the purchase value. Items returned without authorization, without required insurance, or with inadequate packaging may be refused or may affect the refund amount.

Returned items must be in the same condition as received. We inspect for creases, stains, fingerprints, frame scratches, glazing damage, corner or edge damage, box damage, missing paperwork, missing packaging, missing COA materials, missing NFC tags, separated certificates, altered blockchain records, restoration, or other changes after delivery.

If buyer-caused damage or missing materials are found, we may refuse the return, reduce the refund, or offer to ship the item back at the buyer's cost. If the item is damaged in return transit despite approved packaging and insurance, we help file the carrier claim.

Refunds are issued after the returned item is received and inspected. Inspection usually takes 2-3 business days after delivery back to the gallery. Once approved, refunds are sent to the original payment method. Card, Shop Pay, PayPal, and bank processing times vary and may take several additional business days.

Original outbound shipping, insurance, customs fees, duties, VAT, import charges, payment-processing fees, wire fees, and special handling fees may be nonrefundable unless required by law or unless the return is due to our error.

If an item arrives damaged or materially different from the listing, photograph the exterior packaging, the item before removal, and the damage or discrepancy. Email info@gauntlet.gallery within 48 hours of delivery. Keep all packaging until the carrier claim or gallery review is complete.

For authenticity concerns, contact us before starting a standard return. Covered authenticity claims should follow the Gauntlet Gallery COA Guarantee process so the claim is reviewed under the correct documentation standard.