Shipping Policy

Gauntlet Gallery ships with UPS or USPS. We choose the carrier based on the safest fit for the item, including size, weight, destination, value, framing, fragility, and whether the shipment requires insurance or signature confirmation.

• Free US shipping: Orders over $500 ship free unless a listing says otherwise.
• Dispatch: Most orders leave the gallery within 1–2 business days after cleared payment.
• Tracking: A UPS or USPS tracking number is emailed when the label is created.
• Signature: Signature confirmation may be required for higher-value pieces, framed works, rare items, or shipments where carrier risk controls apply.

For orders that do not qualify for free shipping, rates are based on size, weight, packaging, and destination.

• Mailing tubes: Usually $20.
• Standard boxed or framed art: Usually $20.
• Ornate framed art, oversized works, and heavy figurines: Usually $50.
• Unusual size or weight: We may contact you with a custom quote before shipping.
• International orders: Shipped by UPS or USPS where available. Buyer is responsible for duties, VAT, import taxes, customs fees, brokerage fees, and destination-country requirements.

Every piece is packed in-house. Flat works ship protected in rigid mailers or archival mailing tubes. Boxed framed art ships with protective wrap, corner protection, and a fitted outer box. Ornate frames, oversized works, and heavy figurines receive additional padding, boxing, and carrier handling based on the object.

Certificates, provenance records, and paperwork ship protected separately from the object when needed. Keep all packaging until you are satisfied with the shipment.

If a piece arrives visibly damaged, photograph the exterior packaging, the packed item before removal, and the item after removal. Email hi@gauntlet.gallery within 48 hours with your order number and photos. Do not discard packaging until the carrier claim is resolved. We will help manage the UPS or USPS claim process and work with you on repair, replacement, or refund options where applicable.

Eligible pieces may be returned within 30 days of confirmed delivery for a refund of the purchase price. Returns must be in the same condition as received and include all documentation, COA records, authentication paperwork, blockchain certificate references, NFC-tagged items, labels, accessories, and included materials.

Return shipping is free on eligible pieces $500 and above. For eligible pieces under $500, an $18 return-label fee may be deducted from the refund. If the return is due to our error or verified transit damage, we cover return shipping and insurance. Final-sale items, custom-framed pieces, commissioned or special-order works, authentication services, advisory fees, and digital certificate services may be nonreturnable where stated.

Read the full returns policy.

You are responsible for a complete, accurate, and deliverable shipping address. Review the address before checkout. Once a UPS or USPS label is printed, address changes may not be possible or may create additional carrier fees.

• We are not responsible for delays, returns, losses, or fees caused by incorrect addresses, refused deliveries, unclaimed packages, failed delivery attempts, inaccessible locations, or customs nonpayment.
• P.O. Boxes may require USPS and may not be available for framed, oversized, high-value, or signature-required shipments.
• If a package returns to us because of an address error, failed delivery, refusal, or customs nonpayment, you may be responsible for reshipment, storage, return shipping, and additional insurance costs.