Refund policy

Refund Policy

Effective 2026-04-25

We want you to love the piece. If you don't, return it. No restocking fee, no attitude.

1. The 14-Day Window

You have 14 calendar days from the delivery date to initiate a return on any eligible piece, for any reason — fit, wall color, second-guessing, anything. No questions, no judgment.

2. COA Lifetime Authenticity Guarantee

If you ever believe a piece is not authentic, do not use the 14-day return. Instead, invoke our COA Guarantee, which provides a 100% refund plus a 10% premium for the life of your ownership — no time limit.

3. Condition Requirements

To qualify for a full refund, the piece must return in the same condition it left us:

• No creases, fingerprints, frame scratches, or edge damage

• Physical COA, hangtag, and original packaging materials included

• Blockchain COA transferred back to our custody wallet (one-click link in your return email)

If the piece arrives with buyer-caused damage (creases, stains, sun fade, frame damage), we email you a condition assessment with photos and offer two options: accept a partial refund proportional to the damage, or have the piece shipped back to you at your cost.

If the piece is damaged in return transit, we file the carrier claim — you are not penalized for carrier mishandling.

4. How to Initiate a Return

1. Email hi@gauntlet.gallery with your order number and a one-line reason.

2. We send a prepaid, insured UPS return label within 1 business day.

3. Repack the piece in its original materials (archival sleeve, backing, rigid mailer, COA, hangtags).

4. Drop at any UPS location.

5. We inspect on receipt (2–3 business days) and refund to your original payment method.

Return shipping is free on pieces $500 and above. On pieces under $500, an $18 return-label fee is deducted from the refund.

5. Refund Timing

Payment Method	Refund Appears
Credit / debit card	5–10 business days
PayPal	3–5 business days
Shop Pay	3–5 business days
Wire transfer	7–14 business days (ACH return)

We issue the refund the same business day we inspect the returned piece. The time to appear on your statement depends on your card issuer or bank.

6. Damage in Transit

If the piece arrives damaged, photograph the packaging before opening, photograph the damage, and email hi@gauntlet.gallery within 48 hours. We file the carrier claim and either ship a replacement piece or issue a full refund within 7 business days — you choose.

7. Gift Returns

Gift recipients can return to store credit (full order value, no fee) or to the original purchaser's payment method (requires purchaser consent). Email hi@gauntlet.gallery with the order number or recipient email.

8. Categories Sold

Gauntlet Gallery sells authenticated pieces across the following categories, each governed by our COA Guarantee:

• Open editions (prints, posters)

• Limited editions (numbered, signed, or stamped)

• Framed pieces

• BE@RBRICK and collectible figures

• Signed music and space memorabilia

9. Final Sale / Non-Returnable Items

Exception	Why
Custom framing	Made to your spec; we can't resell
Special-order commissions	Sourced on your behalf from a specific artist, estate, or dealer
Pieces modified after delivery	Cropped, reframed, altered, or over-signed
Fractional ownership interests	Governed by a separate fractional agreement
Downloadable content or digital-only certificates	Delivered instantly, non-returnable

If you aren't sure whether your piece is returnable, email hi@gauntlet.gallery before purchase and we will confirm in writing.