Shipping Policy

Every piece Gauntlet Gallery ships is authenticated, inventoried, and insured before it leaves our facility. This page tells you exactly how we ship, how long it takes, what insurance covers, and how we handle damage and pickups.

1. Domestic Shipping

Orders placed before 2:00 PM ET (Mon–Fri) are typically processed the same business day. Orders for signed originals, large framed works, or pieces valued over $5,000 require an additional 1–2 business days for condition photography, blockchain COA minting, and custom packing. You will receive tracking the moment the label is generated.

Tier	Order Value	Method	Transit Time	Rate
Standard	Under $500	UPS Ground, insured	3–7 business days	$18 flat
Priority	$500 – $2,500	UPS 2-Day Air, insured + signature	2 business days	$38 flat
White-Glove	$2,500 – $10,000	FedEx Priority Overnight, insured + signature + adult verification	1–2 business days	$75 flat
Fine Art Freight	Over $10,000 or oversized	Crozier, Dietl, or Atelier 4 crated freight	5–10 business days	Quoted

Shipping is free on all orders over $2,500 in the continental US at the Priority tier. Hawaii, Alaska, Puerto Rico, and APO/FPO are quoted case-by-case.

2. International Shipping

We ship to over 40 countries via UPS Worldwide Saver and DHL Express. International transit is typically 5–12 business days after customs clearance. The buyer is responsible for all duties, taxes, VAT, and customs fees assessed by the destination country — we cannot undervalue declarations or mark as gift. Some jurisdictions (EU, UK, Australia) require artist resale rights certificates; we handle this documentation automatically.

3. Insurance & Protection

Every shipment is fully insured for the purchase price through UPS Capital, FedEx Declared Value, or a third-party fine art carrier. Packaging standards by piece type:

• Paper-based works: archival sleeves, acid-free backing board, and rigid fluted mailers with "DO NOT BEND" branding on both sides.
• Framed works: double-boxed with foam corners and cardboard edge guards.
• Signed vinyl and memorabilia: Gemini mailers with custom foam inserts.
• Pieces over $5,000: ISTA-6 tested custom crates.

If tracking shows "delivered" but the piece is missing, file a claim within 72 hours. We work directly with the carrier's theft investigation team and replace or refund the order while the claim resolves. Porch-piracy is covered — you are not on the hook.

4. Adult Signature Required ($500+)

Orders over $500 require adult signature (21+) at delivery. You may release the signature requirement in writing, but this voids carrier insurance on theft claims.

5. Sanctioned Countries

We currently cannot ship to: Russia, Belarus, Iran, North Korea, Syria, Cuba, and any jurisdiction under active US sanctions. If your destination is added to the sanctions list after order but before shipment, we will refund in full.

6. Local Pickup (NY Metro)

Collectors in the NY metro area can arrange in-person pickup by appointment. Email info@gauntlet.gallery after checkout with "LOCAL PICKUP" in the subject line. Pickups are scheduled within 2 business days of request.

7. Damage Reporting (48-hour window)

If a piece arrives damaged:

1. Photograph the packaging before opening.
2. Photograph the damage to the piece.
3. Email info@gauntlet.gallery within 48 hours of delivery with the photos and your order number.

We file the carrier claim and ship a replacement or issue a full refund within 7 business days — your choice.

8. Holiday & Drop Schedules

For limited-edition drops and seasonal releases, we publish the cutoff times for guaranteed-by-holiday delivery on the product page and via email. Orders placed after the cutoff ship on the next business day. We do not ship on Saturdays, Sundays, or US federal holidays. International orders during peak season (Nov 15 – Jan 5) may experience customs delays beyond our control.